FAQ

Absolutely, we suggest you provide us with a description of what type of product you are looking for, when you need it, a budget, and any other information you feel will help us understand your requirements. Our team will then get back to you with the best and most suitable solutions for your requirements. Easy!

Some of our products are kept in stock and the quantities change on a regular basis. The majority are ordered from the suppliers as needed and then imported into New Zealand for you. This process takes between 6 and 18 weeks, depending on the supplier and product selected.

We suggest you always reach out to our team who will be able to work with you to try find a suitable product within your required timeframe.

We often have some tricks up our sleeves.

Almost all our lights can accomodate LED bulbs, which are incredibly energy efficient.

We do suggest you talk to us about all your requirements so we can ensure you will be getting best and most suitable product according to what you want.

We have a huge selection of exterior lights available, with most of our products tested and suitable for near water conditions. Make sure you let us know exactly where these will be going and how exposed they will be to ocean spray so we can show you the most suitable options.

No No No!

All our products are 100% original design from the brand that creates and develops them. We have never and will never disrespect a designer or brand by entertaining the idea of selling any replicas!

It’s simply just not okay.

All our products are covered by a minimum 24-month repair or replacement warranty. Warranty is only valid if the products were installed correctly, as intended, and by a suitable and certified contractor.

Our warranty covers repair or replacement of the fitting only, and does not cover costs associated with removing and installing of products. Only by the sole discretion of LightCo management would we make an exception to this. Talk to our team who will be able to assist you though the best and quickest way of resolving any issues you may have.

We have been importing light fixtures into Australia and New Zealand since 2006 and we ensure that each and every product we sell complies with local electrical and safety standards.

As our Managing Director says, he would put any of the products we sell into his own daughter’s room. Safety is non-negotiable !

If we represent the brand, then typically we are able to get it in for you as long as we can ensure it is suitable to use locally. Sometimes not all the collections are displayed from all of our brands on our website, so give our team a call or send through a link  / images of what you are looking for and we will get back to you with answers and a solution.

YES! We will never sell a product that it not suitable to be used in New Zealand under the local laws and regulations. LightCo has a dedicated team and workshop to allow us to test products and ensure their absolute suitability prior to sale.

As the official importer and distributer for all our products, we work directly with the factories and brands who make the products we sell. If they have the spares available, we can get it in for you.

Unfortunately, we cannot assist you with any spares for the product not purchased through LightCo, or one of our local authorised dealers.

We get this question very often and unfortunately we won’t be able to assist you for any products you have not directly purchased through LightCo or one of our resellers. We have no way of ensuring that this is not a replica or reject. We can not be responsible for any losses or damages.

All products imported by LightCo are covered by local warranty, insurance and peace of mind.

We do not offer a lighting consultancy or design service, but we do work with a number of extremely talented firms and people who offer this service and we would be happy to make an introduction.

Our team can have a look at your lighting plans, images and drawings and provide you with comments and advice on which fixtures from our range we suggest would be most appropriate and best suited according to your requirements.

Absolutely! The more information we have the easier it will be for us to understand your space, vision and requirements. We need to know the size of the various spaces you want to light up, ceiling heights, what kind of furniture will be in the space, paint colours, etc.

As lighting is closely linked to your interior and outdoor designed spaces, we want to ensure we are able to provide you with the very best and most suitable product possible.

As the majority of our lighting products are decorative focused, they typically do not have technical information such as IES files. This technical performance would then depend on which light bulb is selected to be used within the fixture.

We can work directly with your lighting designer to ensure they receive all the available information to assist with the calculations.

We don’t offer an installation service and would typically recommend that the current or previous electrician who has worked for you continue to do so and install the products. They would have a better understanding of your property, and should be able to install the lights much quicker than someone visiting for the first time.

If you are still stuck, give us a call and we can provide a few names and numbers of electricians we have worked with in the past.

Considering the vast selection of products we offer, our stock is rather limited. We typically specially import products when they are ordered by customers. Any product specially ordered will not be subject to return or refund for change of mind.

Human mistakes happen and we will back ourselves and our clients 100%. If the error is clearly done by LightCo, we will work with you to correct this. If not possible, we will provide a refund and accept return.

We give a window of how long goods are expected to arrive in and after being in business since 2006; we are pretty good at this. Exceptions happen and sometimes mistakes occur. We will communicate any delays as they come up and please appreciate that these delays are typically 100% out of our control.

Please appreciate that if a damaged fitting has been installed, it is really difficult for us to accept the responsibility, as we have no recourse with either the couriers or the manufacturer. Logic and fairness will determine the outcome of these type of claims.

S#!T sometimes happens and as we are sure you can appreciate, damaged fittings that are specially imported are an absolute pain for all of us! We ask that you inform us within a few days of receiving the order and that you provide images of the packaging inside and out, as well as a few pictures of the damaged part. We will either arrange to repair or replace, whichever is quicker and less disruptive for all.