Returns & Refunds

At Lightco, we are committed to providing high-quality lighting products and an excellent customer experience. 

Please review the information below before placing your order. If something isn’t quite right with your purchase, our team will work with you to find the most appropriate solution in accordance with this policy. 

This policy operates in accordance with applicable consumer protection laws, including the Australian Consumer Law (ACL)

Change of Mind or Incorrect Orders 

We recommend reviewing product specifications carefully before placing your order, including finish, size, quantity and other details. 

As many of our lighting products are specially sourced or imported, we are unable to offer refunds for change-of-mind purchases or incorrect selections. 

However, in some cases we may be able to offer an exchange or store credit, provided that: 

Approved exchanges may be subject to a restocking fee of up to 25% of the purchase price. 

Return shipping and associated logistics costs are the responsibility of the customer. 

Certain items, including special-order or imported products, may not be eligible for return or exchange. 

Faulty or Defective Products 

If you believe your product may be faulty, please contact our team within 3 days of receiving your order by emailing info@lightco.com.au 

To help us resolve the issue as quickly as possible, please include: 

All lighting products sold by Lightco are covered by a minimum 2-year manufacturer’s warranty, in accordance with Australian Consumer Law. 

Electrical lighting products should be installed by a licensed electrician. Warranty claims may require proof of installation by a qualified electrician. 

If a product is confirmed to be faulty and the issue cannot be resolved under the manufacturer’s warranty, we may offer one of the following remedies: 

If a fault is identified, please do not install or continue using the product until the issue has been assessed. 

Items Damaged During Delivery 

If your order arrives damaged during transit, please notify our team within 3 days of receiving the delivery. 

Please email info@lightco.com.au and include: 

Please do not install the product if it appears damaged or faulty. 

Where possible, retain all original packaging as it may be required for investigation with the courier or supplier. 

Once the issue has been reviewed, we may arrange: 

Incorrect or Missing Items 

If you receive an incorrect product or an item is missing from your order, please contact us within 2 days of delivery. 

Please email info@lightco.com.au with: 

Please do not install the item until the matter has been reviewed by our team. 

Sale, Clearance or Outlet Items 

Items purchased during sale, clearance or promotional events are final sale and cannot be returned or exchanged, unless they are faulty or damaged. 

Clearance products may be sold as-is and may not always arrive in their original packaging. 

Return Conditions 

To be eligible for a return or exchange, items must: 

Items that show signs of installation, use, damage or missing components may not be eligible for return. 

Return Shipping 

If a return is approved: 

Please note that we cannot guarantee receipt of returned items without tracking. 

Refund Processing 

Once a returned item has been received and inspected, we will notify you of the outcome. 

If approved, refunds will be issued to the original payment method used for the purchase. 

Processing times may vary depending on your payment provider, but refunds are typically completed within 5–10 business days after approval. 

Late or Missing Refunds 

If you have not yet received your refund: 

If the issue persists, please contact us at info@lightco.com.au and we will be happy to assist. 

Professional Installation 

For safety and compliance, lighting products should be installed by a licensed electrician. 

Lightco is not responsible for faults, damage or safety issues resulting from incorrect installation, modification or misuse of a product. 

Liability 

Lightco is not liable for indirect losses, installation costs, or damages resulting from improper installation or misuse of products. 

We reserve the right to cancel or refuse any order. If this occurs, any payment received will be refunded using the original payment method. 

Contact Us 

If you have any questions regarding returns, refunds or your order, our team is here to help.