Shipping policy

SHIPPING & DELIVERY POLICY

 

At LightCo, we are committed to providing a reliable and efficient delivery experience. Please review the information below before placing your order.

 

Shipping Information

 

LightCo supplies lighting products throughout Australia and New Zealand. Online purchasing and checkout are currently available for Australian orders only.

 

For purchases and deliveries within New Zealand, please contact our team at info@lightco.co.nz, submit an enquiry through the relevant product page, or complete our website contact form. Our New Zealand team will be happy to assist with product availability, pricing and delivery arrangements.

 

For Australian online orders, please ensure that all shipping details provided at checkout are accurate and complete, including your delivery address and contact information.

 

Deliveries cannot be made to PO Boxes. Please provide a physical street address where your order can be received.

 

If you need to update your delivery details after placing an order, please contact us at info@lightco.com.au as soon as possible. Once an order has been dispatched, changes to the delivery address may not be possible and may incur additional charges.

 

Product Availability & Lead Times

 

Lead times vary between products and are displayed on each individual product page. It is the customer's responsibility to review the lead time information for each product before placing an order.

 

As LightCo represents a collection of international lighting brands, some products are held in stock locally, while others are sourced or manufactured to order.

 

Please note that lead times are estimates only and may be subject to change due to manufacturing schedules, international freight, customs clearance or other circumstances outside our control.

 

Where an order contains multiple products, individual items may have different lead times. Customers should review the lead time of each product within their order, rather than assuming all items will be available for delivery at the same time.

 

If you require a product by a specific date, we recommend contacting our team before placing your order to discuss availability and estimated delivery timeframes.

 

Dispatch & Delivery

 

For products held in stock, orders will be prepared for dispatch once payment has been confirmed.

 

Products that are not currently in stock will be dispatched once they become available and are ready for delivery.

 

Delivery timeframes will vary depending on the product, destination and freight requirements.

 

Estimated product lead times do not necessarily include the time required for delivery to your address following dispatch.

 

Once your order has been dispatched, tracking information will be provided where available.

Please note that delivery dates cannot be guaranteed, although we will make reasonable efforts to meet communicated timeframes.

 

Shipping Costs

 

LightCo currently offers complimentary standard shipping on eligible online orders within Australia.

 

Additional freight charges may apply to oversized, bulky or fragile products, or deliveries requiring specialised handling. Where applicable, these charges will be communicated before the order is finalised.

 

For New Zealand orders, delivery arrangements and applicable freight costs will be confirmed by our team as part of the enquiry and ordering process.

 

Oversized & Fragile Items

 

Certain lighting products may require specialised freight arrangements due to their size, weight, materials or fragile nature.

 

These products may be subject to additional handling requirements or longer delivery timeframes.

 

Where specialised delivery arrangements are required, our team will contact you to confirm the relevant details.

 

Receiving Your Delivery

 

Please ensure that someone is available to receive your delivery at the nominated address.

 

Some deliveries may require a signature upon receipt, particularly for larger or fragile items.

 

We recommend inspecting your order and its packaging as soon as it arrives.

 

If you notice any damage to the packaging or product, please retain the original packaging and contact our team as soon as possible, preferably within 3 days of receiving your delivery.

 

For further information regarding damaged or faulty goods, please refer to our Returns & Refunds Policy.

 

Delivery Delays

 

While we make every effort to provide accurate lead time estimates, delays may occasionally occur due to manufacturing, supplier availability, freight or other unforeseen circumstances.

 

If we become aware of a significant delay affecting your order, we will endeavour to notify you and provide an updated estimated timeframe.

 

As lead times are estimates, changes to an estimated delivery date do not automatically entitle an order to cancellation or refund. Any requests will be assessed in accordance with our Returns & Refunds Policy and applicable consumer protection laws.

 

Incorrect Delivery Information

 

Customers are responsible for ensuring that the delivery information provided at checkout is correct.

 

If an order cannot be delivered due to incorrect or incomplete address details, additional freight or redelivery charges may apply.

 

Please contact our team as soon as possible if you identify an error in your delivery information.

 

Contact Us

 

If you have any questions regarding shipping, product availability or estimated lead times, our team is here to help.

 

Australia

Email: info@lightco.com.au

 

New Zealand

Email: info@lightco.co.nz

 

For New Zealand purchases, you can also submit a product enquiry or contact form through our website.