Shipping & Delivery

At LightCo, we are committed to providing high-quality lighting products and an excellent customer experience.

Please review the information below before placing your order. If something isn't quite right with your purchase, our team will work with you to find the most appropriate solution.

This policy operates in accordance with Australian Consumer Law (ACL) and does not limit or exclude any rights or remedies available under applicable consumer protection laws.


Change of Mind or Incorrect Orders

We recommend reviewing product specifications carefully before placing your order, including finish, size, quantity and other details.

As many of our lighting products are specially sourced or imported, we are unable to offer refunds for change-of-mind purchases or incorrect selections.

However, in some cases we may be able to offer an exchange or store credit, provided that:

·       You contact us within 30 days of receiving your order

·       The item is unused, uninstalled and in its original condition

·       The item is returned in its original packaging

Approved exchanges or store credits will incur a restocking fee of 25% of the purchase price, unless otherwise agreed by LightCo.

Return shipping and associated logistics costs for approved change-of-mind returns are the responsibility of the customer.

Special-order and specially imported products are not eligible for change-of-mind returns, exchanges or store credit.


Faulty or Defective Products

If you believe your product may be faulty, please contact our team as soon as possible, preferably within 3 days of receiving your order, by emailing info@lightco.com.au.

To help us resolve the issue as quickly as possible, please include:

·       Your order number

·       A brief description of the issue

·       Clear photos or videos showing the fault

·       Images of packaging and product labels where relevant

All lighting products sold by LightCo are covered by applicable consumer guarantees under Australian Consumer Law. Manufacturer warranties may provide additional protection and vary by product and brand.

Electrical lighting products should be installed by a licensed electrician where required. Warranty claims may require proof of professional installation where relevant to assessing the fault.

If a product is confirmed to be faulty, the appropriate remedy will depend on the nature of the fault.

·       For minor faults, LightCo may arrange a repair, replacement or refund.

·       For major faults, customers may be entitled to choose between a replacement or full refund.

Store credit may also be offered as an alternative where agreed with the customer.

If a fault is identified, please do not install or continue using the product until the issue has been assessed.


Items Damaged During Delivery

If your order arrives damaged during transit, please notify our team as soon as possible, preferably within 3 days of receiving the delivery.

Please email info@lightco.com.au and include:

·       Your order number

·       Photos of the outer packaging

·       Photos of the internal packaging

·       Photos of the shipping labels

·       Photos or videos showing the damage

Please do not install the product if it appears damaged or faulty.

Where possible, retain all original packaging as it may be required for investigation with the courier or supplier.

Once the issue has been reviewed, we may arrange:

·       A replacement product

·       A repair (where appropriate)

·       A partial refund

·       A full refund

The appropriate resolution will depend on the nature and extent of the damage.

Our team will aim to acknowledge claims within 2–3 business days. Resolution timeframes may vary depending on the nature of the issue and whether further investigation with the supplier or delivery provider is required.


Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible, preferably within 3 days of delivery.

Please email info@lightco.com.au with:

·       Your order number

·       A description of the issue

·       Photos where applicable

Please do not install the item until the matter has been reviewed by our team.


Sale, Clearance or Outlet Items

Items purchased during sale, clearance or promotional events are final sale and cannot be returned or exchanged for change-of-mind reasons, unless otherwise agreed by LightCo.

Clearance products may be sold as-is and may not always arrive in their original packaging. Any known imperfections or defects will be disclosed at the time of sale.

Faulty or damaged products remain eligible for applicable remedies.


Return Conditions

For discretionary returns or exchanges approved by LightCo, items must:

·       Be unused and uninstalled

·       Be in original condition

·       Be returned in original packaging

·       Include all accessories, parts and documentation

Items that show signs of installation, use, damage or missing components may not be eligible for a discretionary return.


Return Shipping

If a discretionary return or exchange is approved:

·       Return shipping arrangements must be made by the customer

·       Return shipping costs are non-refundable

·       We recommend using a trackable shipping service or shipping insurance

·       A return address will be provided on confirmation of eligibility

Please note that we cannot guarantee receipt of returned items without tracking.

For faulty or damaged products, LightCo will arrange or cover reasonable return shipping or collection costs where required.


Refund Processing

Once a returned item has been received and inspected, where necessary, we will notify you of the outcome.

If approved, refunds will generally be issued to the original payment method used for the purchase.

Processing times may vary depending on your payment provider, but refunds are typically completed within 5–10 business days after approval.


Late or Missing Refunds

If you have not yet received your refund:

·       Check your bank account again.

·       Contact your credit card provider.

·       Contact your bank, as processing times may vary.

If the issue persists, please contact us at info@lightco.com.au and we will be happy to assist.


Professional Installation

For safety and compliance, electrical lighting products must be installed by a licensed electrician where required by applicable laws and regulations.

LightCo is not responsible for faults, damage or safety issues caused by incorrect installation, unauthorised modification or misuse of a product.


Liability

To the extent permitted by law, LightCo is not liable for indirect losses, installation costs or damages resulting from improper installation or misuse of products.

Nothing in this policy excludes, restricts or modifies any rights or remedies available under Australian Consumer Law.

We reserve the right to cancel or refuse any order where permitted by law. If this occurs, any payment received will be refunded using the original payment method.


Contact Us

If you have any questions regarding returns, refunds or your order, our team is here to help.

Email: info@lightco.com.au